General

What is the value of 1 Sports for Schools voucher

1 x Coles Sports for Schools voucher = 1 Point. Vouchers are issued on each full $10 purchase. The number of vouchers issued will be rounded down to the nearest $10Example: If you spend $68 then you will receive 6 vouchers. 

What do I do if I have forgotten my ID or Password?

If your school ID or password is misplaced please click here to be resent your details.  Please note: registration confirmation e-mails must be sent from an official school email account, not a personal email account.   You may also contact the Sports for Schools Helpdesk on 1300 486 322 Helpdesk telephone hours are Monday to Friday, 8.30am-5pm (AEST) 

Registration

How do I register for the program?

 Confirm if your school is already registered by clicking here.

Your School Principal will have been contacted and issued a School ID and Password. Your Principal will nominate a Sports for Schools Coordinator (a teacher or parent) who will be responsible for registering your school

The Sports for Schools Coordinator will be the Coles Sports for School Team's main point of contact during the program. Please ensure you keep your School's details up to date  

How will I know if my school has registered?

  Click here to find out 

When do registrations close?

Registration will remain open until October 18th however if you register your school before August 11th, 2011 and we will add 500 kick start vouchers to your school’s online voucher tally! 

What is in the Registration Kit and when will my school receive it?

The Registration Kit includes - Posters, a Banner, a Thermometer poster & the Sports for School's Collection Box. our school should receive the Sports for Schools registration kit 10 to 15 working days after your school has registered for the program.

What do I do if my school does not receive our Registration Kit?

How do I get my School ID or Password?  Your school ID and password will be sent by both an invitation email and letter to your School’s Principal inviting the school to join the 2011 Coles Sports for Schools program.  

Are Kindergartens, pre-schools or sporting groups able to register?

Unfortunately Coles cannot accept any registrations from home educators (whether registered or not), day care centres or other pre/after school facilities, or kindergartens. 

Wishlist

How do I create a wishlist?

The wishlist tools are now online so simply log in and select the ‘Create your wishlist’ button.The wishlist is set up as a regular online 'shopping cart' and items can be added or removed at any time.Select the sports gear your school would like to aspire to receive and your Home Page Thermometer will update to reflect the total number of vouchers you need to collect to get your sports gear. 

Why should I create a wishlist?

Creating a wishlist helps motivate your school to collect more vouchers and allows your school to monitor your school's progress toward achieving their sports gear target.Without your wishlist you will also be unable to generate the target thermometer on your school homepage.

Voucher Collection

Where can I collect Coles Sports for Schools vouchers?

For every $10 spent at Coles, Coles Online*, BI-LO and Pick n’ Pay supermarkets, customers will receive 1 Coles Sports for Schools voucher.Bonus vouchers will also be awarded to a customer when they purchases one of our Program Partner's designated products

When does the program finish?

Customers will no longer be able to collect vouchers from Coles stores after the 18th October 2011.

If I shop via Coles Online will I receive Sports for Schools vouchers?

Customers will receive 1 Coles Sports for Schools voucher for every $10 spent at Coles, Coles Online*, BI-LO and Pick n’ Pay supermarkets.Coles Online customers will earn vouchers however they will not receive physical vouchers at time of delivery.During the Program Coles Online customer’s transactions will be recorded and a voucher tally will be calculated based on total transactions during the period. At the end of the Program Coles Online customers will be advised by e-mail details of their voucher tally, and will be asked to nominate a school they would like to donate their vouchers too.Coles Online customers will need to nominate their school between 1st-15th November. Please be aware that schools need to be registered to receive Coles Online vouchers.Coles Online voucher points will then be transferred to the nominated school’s online tally. 

What is the Coles Group Source MasterCard promotion?

Coles Group Source MasterCard are excited to be part of this year’s Coles Sports for Schools program. Simply use your Source MasterCard and register online to get bonus vouchers for your school.Follow these four simple steps to earn even more vouchers when you use your Source MasterCard:1. Register your details at source.com.au/sportsforschools before 18th October to be eligible to earn your bonus vouchers.2. Use your Source MasterCard at Coles, Coles Online, Bi Lo and Pick n’Pay supermarkets to earn one bonus voucher for every $10 spent*.3. At the end of the promotion you will receive an email from Source MasterCard requesting you to choose from a list of participating schools that you want to allocate your bonus vouchers to.4. Bonus vouchers will then be automatically allocated to your nominated school's online tally.Please note that no physical vouchers will be issued in store as part of this promotion. Bonus vouchers will be automatically allocated to your chosen school via the Sports for Schools website.Register any time before 18^th October and we will backdate the bonus vouchers you have earned from August 11^th!If you want to find out more about a Coles Group Source MasterCard click here source.com.au*Excludes Coles Express and Coles Insurance purchases, and gift cards, liquor, tobacco and tobacco relation product purchases. 

 Are there particular products I will not receive Sports for Schools vouchers for?

Yes, products excluded from the Sports for Schools program include: Coles Express, Coles Insurance purchases, gift cards, liquor and tobacco related products. Other products may be excluded at Coles' discretion.  

What if I did not receive any vouchers at the checkout; can I collect them from the Service Desk?

Unfortunately we are unable to provide vouchers to our customers once they have left the register so please remember to ask your Register Operator at the time of purchase. 

What if I have received some Coles Sports for Schools vouchers with my shopping however I don’t have kids that go to school?

You may give your vouchers to friends and family or donate them to your local school.  

Where do I put the vouchers I have collected?

Once your school is registered for this year’s program we will send your school a Sports for Schools Registration Kit.Included in this Registration Kit is a voucher collection box that is easy to self-assemble. Schools should make sure as to place the collection box in a prominent position so that students do not forget to hand their vouchers in.Students collecting vouchers should take their collected vouchers to school and post them into their school's Collection box.Please note: Unlike last year the voucher collection box is not to be used to return your vouchers at the end of the program. The collection box is solely for the purpose of collecting vouchers within your school.This year vouchers must only be returned in the pre-paid Australia Post satchels that will be sent to your Coordinator toward the end of the program. 

What if I have lost or damaged my voucher collection box?

If you have misplaced or damaged your voucher collection box please contact the Sports for Schools Helpdesk on 1300 486 322 or sportsforschools@coles.com.au. 

Tallying your vouchers

Do I need to count my schools vouchers?

If your school doesn’t have the time or resources available to count your vouchers then all you need to do is collect them. Then at the end of the program we will arrange for an independent party to count your vouchers on your behalf (at no cost to your school).Once your voucher tally is confirmed we will advise your school of exactly how many vouchers you have collected and you can select your preferred sports gear from our online catalogue. It’s too Easy!

Last year many schools did just that, but there were also many schools who enjoyed the thrill of the weekly count and asked us to help them by providing some online tools to monitor their school’s weekly progress. So if your school wants to set some sports gear targets and monitor progress towards achieving those goals from now thru 18th October then the online tally and wishlist tools are there for you to use. The tools are available to help you set up your school’s wishlist and share your achievements with the wider school community! So in summary your school can elect to do one of three things when it comes to voucher counting:

1. Count their vouchers each week and update the online Voucher Tally
2. Count all their vouchers at the end of the program and update the Voucher Tally with the total count.
3. Not count their vouchers and return them to us and we will arrange for an independent party to count them on your behalf (at no cost to your school).

What are the benefits of keeping a weekly tally of our vouchers? 

This year our Sports for Schools website will help you to keep track of your weekly voucher tally and also help your school create a sports gear wishlist.By entering your weekly tally online you can dynamically track your progress towards your sports gear target and motivate your school community to collect more vouchers to get more sports gear for your school!Your school's voucher tally will also be used by the Sports for Schools Team towards the end of the program when allocating the correct number of pre-paid Australia Post satchels to provide to your school for voucher redemption. 

Can you select equipment before you tally your vouchers?

Yes! In September when the online wishlist tools become available, by logging in and visiting your Sports for Schools homepage, you will be able to browse through the sports gear catalogue and make a wishlist of times you would like to receive.This wishlist will create a running target, which the school can work towards by collecting vouchers.Schools can change their wishlist at any point during the program. 

Can you select products that exceed your voucher tally?

Throughout the program your wishlist product selections may exceed your voucher tally however at the end of the program your final order will only be able to include sports gear equal to or less than the vouchers you have collected. 

Redemption

How does our school redeem our vouchers for equipment?

When the 2011 Sports for Schools program comes to a close on Tuesday 18^th October it will be time for your school to return your vouchers and head online to start shopping for fabulous new sports gear!Schools will have from Tuesday 18^th October untillast post Friday 4th November to return their vouchers back to the Sports for Schools Team. From there it’s in the hands of Coles independent partner, Sunnyfield Enterprises, to carefully verify each school’s voucher tally.This year we have made it easier for schools to return their vouchers. In mid October Schools will receive a letter from the Sports for Schools Team which will contain your school's Sports for Schools Australia Post pre-paid satchels. Schools will then be required to go online and follow several essential steps before heading into your Australia Post outlet to return their satchels. The full ‘Voucher Return Guidelines’ will be made available online in mid October for schools to downloaded directly from the Sports for Schools website. It is absolutely imperative your school adheres to these guidlines as not only will it ensure we can keep track of your precious vouchers it will ultimately guarantee the safe arrival of your school’s fabulous new sports gear next year.Whilst your school’s voucher collection is being validated the Sports for Schools Team will determine if your school has been awarded any bonus vouchers via the Coles On Line or Source MasterCard promotions. Once your tally has been verified by Sunnyfield Enterprises we will send your school an e-mail confirming your final inclusive tally.Upon receipt of your final tally you will need to head online again to finalise your sports gear wishlist and hit the ‘confirm’ button to place your order! The Sports for Schools Team, together with our sports gear partner, RH Sports, will then source your sports gear over the Christmas holiday break. From there we will arrange to pick, pack & ship your order to arrive at your school early in the 2012 school year!

Voucher Redemption Guidelines

Voucher Redemption Guidelines for schools whom elected to COUNT

Voucher Redemption Guidelines for schools whom elected to NOT COUNT    

How do I request more satchels?

Unfortunately due to timeframes were are no longer able to send satchels to schools.If you are still in possession of vouchers please send the vouchers to; 

Sports for Schools Team 

L2M7 800 Toorak Rd

Hawthorn East Vic 3181and these will be validated.  

Returning your vouchers

How do you return your Sports for School vouchers?

Vouchers are not to be returned to the Coles Sports for Schools Team until after the end of the program on October 18^th. 2011

1. For Schools who elect to count their vouchers each week:Make sure all your vouchers have been collected, carefully counted and your Voucher Tally is updated and confirmed. Then prepare your vouchers for return to the Sports for Schools Team as per the ‘Voucher Redemption Guidelines’. (Available for schools to download from the Sports for Schools website in mid October). Once your final weekly voucher tally has been entered you will need to confirm your wishlist as it will become your official sports gear order once the Sports for Schools team have validated your voucher tally.Please ensure your wishlist total value does not exceed your Voucher Tally count. For example, if your order total is 10,000 points but your voucher tally is only 9,000 points, you will need to reselect product to be equal to, or less than 9,000 points.Important: Once you have submitted your order you will not be able to change it. Please ensure you review your order carefully before hitting the ‘submit order’ button. 

2. For Schools who elect to count all their vouchers at the end of the programMake sure all your vouchers have been collected, carefully counted and that you have entered and confirmed your total voucher count using the Voucher Tally functionality. Then prepare your vouchers for return to the Sports for Schools Team as per the ‘Voucher Redemption Guidelines’. (Available for schools to download from the Sports for Schools website in mid October). Once your voucher tally has been entered you will need to confirm your wishlist as it will become your official sports gear order once the Sports for Schools team have validated your voucher tally.Please ensure your wishlist total value does not exceed your Voucher Tally count. For example, if your order total is 10,000 points but your voucher tally is only 9,000 points, you will need to reselect product to be equal to, or less than 9,000 points.Important: Once you have submitted your order you will not be able to change it. Please ensure you review your order carefully before hitting the ‘submit order’ button. 

3. For Schools who elect to not count their vouchers at all & would like us to arrange for an independent party to count them on their behalf (at no cost to their school)Carefully collect together all your vouchers and prepare them for return to the Sports for Schools Team as per the ‘Voucher Redemption Guidelines’. (Available for schools to download from the Sports for Schools website in mid October). There is no requirement at this stage for you to set up or confirm your Wishlist as you will need to wait until your voucher count has been confirmed to know how many points you have available. However if you have previously established a Wishlist there is no need to remove items from it, in fact it can remain in place and be used as the base of your final order once we confirm your final voucher count. 

At the end of the program what do I return my Sports for Schools vouchers in?

In October the Sports for Schools Team will forward all registered schools a quantity of pre-paid Australia Post Satchels* for  your school to return your vouchers for validation at the end of the program. Please note as the satchels will not be issued until October you will need to ensure in the interim you store your collected vouchers in a safe place.Do not return your school’s voucher collection boxes - they are only for your schools use in collecting vouchers during the program. Coles will not accept any vouchers delivered in anything other than the pre-paid Australia Post satchels.Please ensure only vouchers are included in the satchelsTo minimise the risk of loss of satchels, we suggest all schools keep a record of the Australia Post tracking numbers for each satchel.  

Where do I return my satchels to?

Satchels can be returned to Australia Post by either of the following methods:   

• Return to your local Australia Post outlet
• Return via your regular school mail pick up (if applicable to your school)

What is the voucher return deadline?

All vouchers, whether counted or not, need to be returned for validation before 5pm 28th October 2011. 

When will I know my schools final voucher tally?

Upon receipt of your school’s Australia Post satchels the Coles Sports for Schools Team will arrange for an independent party Sunnyfield Enterprises to validate your voucher tally.If your voucher count has been successfully validated one of the following 3 things will happen:

1.  If your School elected to count their vouchers weekly during the program and have confirmed their online Wishlist at the end of the program – your order will automatically be accepted and you will receive an e-mail form the Sports for Schools Team confirming your order details and advising of a delivery timeframe early in the 2012 School year.Please note - if your school has been awarded bonus points via donations from Coles On Line customers or via the Coles Sports for Schools Source MasterCard Promotion, the Sports for Schools Team will make contact with your Sports for Schools Coordinator and ask them to adjust the order accordingly.

2. If your School counted their vouchers at the end of the program but is as yet to confirm their online Wishlist - you will receive an e-mail form the Sports for Schools team confirming your voucher tally and asking you to submit your confirmed order using the online Wishlist tools. Please note - if your school has been awarded bonus points via donations from Coles On Line customers or via the Coles Sports for Schools Source MasterCard Promotion, the Sports for Schools Team will make contact with your Sports for Schools Coordinator and ask them to adjust the order accordingly.Please ensure your wishlist total value does not exceed your Voucher Tally count. For example, if your order total is 10,000 points but your voucher tally is only 9,000 points, you will need to reselect product to be equal to, or less than 9,000 points.Important: Once you have submitted your order you will not be able to change it. Please ensure you review your order carefully before hitting the ‘submit order’ button. Then once your order has been submitted you will receive a second e-mail from the Sports for Schools Team confirming your order details and advising of a delivery timeframe early in the 2012 School year. 

3. If your School elected to have their vouchers counted for them - you will receive an e-mail form the Sports for Schools team confirming your voucher tally and asking you to place an online order using the Wishlist tools. Please note: If your school has been awarded bonus points via donations from Coles On Line customers or via the Coles Sports for Schools Source MasterCard Promotion, these points will be included in the tally provided to your school at this time.Please ensure your wishlist total value does not exceed your Voucher Tally count. For example, if your order total is 10,000 points but your voucher tally is only 9,000 points, you will need to reselect product to be equal to, or less than 9,000 points.Important: Once you have submitted your order you will not be able to change it. Please ensure you review your order carefully before hitting the ‘submit order’ button. Once your order has been submitted you will receive a second e-mail from the Sports for Schools Team confirming your order details and advising of a delivery timeframe early in the 2012 School year. 

What happens if I counted my school’s vouchers and the count is incorrect?

If there are any issues validating your school’s voucher tally or your school has been awarded bonus points via donations from Coles On Line customers or via the Coles Sports for Schools Source MasterCard Promotion, the Sports for Schools Team will make contact with your Sports for Schools Coordinator. 

How will I know if my school has bonus vouchers from Coles On Line or the Source MasterCard promotion?

If your school has been awarded bonus points via donations from Coles On Line customers or via the Coles Sports for Schools Source MasterCard Promotion, the Sports for Schools Team will make contact with your Sports for Schools Coordinator. 

Equipment Delivery 

Will our sports gear order arrive in one delivery?

This year all schools will receive their sports gear order in one delivery, except if they have ordered personalised apparel. In this instance the school will receive 2 separate orders. 

When will our equipment be delivered?

All orders placed by 28th October 2011 are scheduled to be delivered after the commencement of the 2012 school year.This is subject to stock availability and supply.  Delivery of personalised apparel with custom printing (as detailed on the Program Website) may take longer as approval of artwork is required.  The School Coordinator is responsible for ensuring that the school's correct address and relevant delivery details have been provided.